At Openboxzone, we stand behind the quality and functionality of every device we sell. Please review our return policy below to understand your options and requirements for returning an item.

1. Summary of Return Windows

Return Type	Timeframe	Condition / Reason	Refund / Fee
Defective / Not as Described	7 Days (1 Week)	Device is non-functional or significantly differs from the listing.	100% Full Refund (No fees)
Standard Change-of-Mind	14 Days (2 Weeks)	Device is in fully functional, good working condition.	85% Refund (Subject to a 15% restocking fee)
After 14 Days	—	Any item returned after 14 calendar days from purchase.	No Returns Accepted

2. Defective or "Not as Described" Returns (7-Day Full Refund)

If your device arrives not working, defective, or significantly different from the product description on our website or mobile app:

• Timeframe: You must initiate the return within 7 days from the date of purchase (or delivery).
• Coverage: You are eligible for a 100% full refund or an exchange, with no restocking fees.
• Requirements: The device must be returned with all originally included accessories and in the same physical condition as received.

3. Standard Returns & Change of Mind (14-Day Window)

If the device is in good working condition, but you decide to return it for any other reason:

• Timeframe: Returns are accepted within 14 calendar days from the original purchase date.
• Restocking Fee: All standard returns in good working condition are subject to a 15% restocking fee. This fee will be deducted directly from your final refund amount.
• Condition: Returned items must be in the exact same physical condition as sold, with no new cosmetic damage, liquid damage, or missing components.

4. Finality of Sales (After 14 Days)

• All sales are FINAL after 14 calendar days from the date of purchase.
• Openboxzone will not accept any returns, issue refunds, or process exchanges once the 14-day window has expired.

5. Return Eligibility & Prerequisites

To successfully process your return, the following conditions must be met:

1. Account & Lock Removal: All personal accounts, user passwords, iCloud/Google accounts, and device locks (e.g., Find My iPhone) must be completely removed or signed out prior to returning the device. Locked devices cannot be processed and will be rejected.
2. Proof of Purchase: A valid receipt, order confirmation, or proof of purchase from Openboxzone (website or app) is required for all returns.
3. Included Items: All original accessories, chargers, and cables supplied with the device must be returned. Missing accessories may result in additional deduction fees.

6. How to Start a Return

To initiate a return, please contact our support team through the Openboxzone mobile app or website customer support channel with your Order Number and the IMEI / Serial Number of the device, or just click the return link on your purchased item.

Note: Openboxzone reserves the right to inspect all returned items prior to issuing a refund. If a device returned under the "defective" policy is inspected and found to be in fully working condition, the standard 15% restocking fee will apply.