1. Introduction

Welcome to openboxzone (“we,” “us,” or “our”), your trusted online store at https://openboxzone.com, proudly serving the South Asian community in the USA. We offer authentic traditional attire, Nepali literature, curated home décor, and cultural products—bringing essentials rooted in South Asian heritage directly to your doorstep.

We also provide a backorder option, allowing you to order temporarily out-of-stock items. These items are typically delivered within 3–4 weeks once restocked.

By accessing our website, placing an order, or using our services, you agree to comply with these Terms of Service (“Terms”).

2. Acceptance of Terms

By using our website or making a purchase from openboxzone, you acknowledge that you have read, understood, and agreed to these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website following any updates signifies your acceptance of the changes.

3. Eligibility

There are no age restrictions to place an order. However, you must verify your email address during checkout. By placing an order, you confirm that you are complying with all applicable local, state, and federal laws.

4. Products & Cultural Compliance

Cultural Authenticity: Our products reflect authentic South Asian traditions, including Nepali and regional heritage, along with modern fashion influences. Offerings include traditional attire, literature, home décor, and cultural items for men, women, and children.

Respectful Usage: Items like puja samagri carry spiritual and cultural significance. We ask customers to use such products respectfully, in accordance with traditional values.

Safety Notice: Some products, including fragile décor, require careful handling. Follow any care guidelines provided or consult professionals when necessary.

5. Payment & Shipping

Payment: We accept secure online payments via Stripe. Please ensure your billing and shipping information is correct to avoid delays.

Order Processing: Most orders are processed within 1 business day. We are not responsible for carrier delays or events beyond our control.

Backorders: For backordered items, allow 3–4 weeks for delivery, depending on your location.

6. Returns & Refunds

Return Eligibility: Returns are accepted within 3 days of delivery for unused items in original condition and packaging. Exceptions: Puja samagri, personalized items, and other non-returnable products. See product pages for specific restrictions.

Damaged Products: If you receive a damaged or incorrect item, notify us within 3 days. We will arrange a replacement or exchange at no extra cost.

Return Process: Email [email protected] with your order number and reason for return. We will provide return instructions.

Refund Policy: Refunds are not offered. Eligible damaged items may be exchanged. For all other concerns, please contact our support team.

Exchanges: We do not offer direct exchanges except in cases of damaged or incorrect items. Each case will be reviewed individually.

7. Shipping Policy

7.1 Processing Time: Orders are processed within 24 hours (excluding Sundays and U.S. holidays). Tracking information is provided via email and your customer dashboard.

7.2 Free Shipping Eligibility: Orders under $75: Flat-rate shipping applies. Orders $75 and over: Free standard shipping (before taxes and fees).

7.3 Estimated Delivery Times: Standard Delivery: 1–7 business days (U.S. only). Backorders: Up to 1 month. Delivery times may vary during holidays or peak seasons.

7.4 Order Processing Schedule: Business Days: Orders processed daily, including Saturdays. Exceptions: Orders placed on Sundays or U.S. holidays will be processed the next business day.

7.5 Cultural Restrictions & Regional Availability: Some items may be restricted in certain states or regions. By ordering, you confirm compliance with your local laws and confirm that delivery is permitted.

7.6 Address Accuracy: Ensure your shipping address is complete and correct. We are not responsible for delays or lost shipments due to incorrect addresses. Contact us immediately at [email protected] to update your address before shipment.

7.7 International Shipping: We currently ship only within the United States.

7.8 Delivery Delays:
External Delays: We are not responsible for delays caused by carriers, weather, or unforeseen events.
Lost Packages: If your package is delayed or missing, contact [email protected] with your order number and tracking details.

8. Contact Information

For any questions or concerns regarding these Terms & Conditions or our services, please reach out to us:
Email: [email protected]
Phone: +1 (707) 318-9124
Location: Texas, USA

Thank you for choosing openboxzone—your trusted destination for authentic South Asian products delivered with care and cultural pride.